Additionally, CRM integration allows developers to communicate directly with customers during application testing.
Such integration provides the added benefit of connecting development teams to additional project members that may not necessarily be a part of the SDLC. Make sure the app you choose works best for your company's development environment. For example, some apps are designed specifically for software development lifecycles (SDLCs) that use Agile or rapid application development (RAD), whereas other apps may be better for managing projects that use the Waterfall development lifecycle.
